Hey Problem Solver!
We're Papers & Pens—a small crew of curious nerds who help tech companies sound human instead of... well, techy. When we're stuck on a problem, you'll find us wandering around Thao Dien, jumping between coffee shops until inspiration hits. We solve client problems over tô hủ tiếu, not boring meeting room bagels. We're small enough that your ideas actually matter but mighty enough to work with clients doing cool stuff.
The Story Behind Our Name
Born in a world rapidly embracing AI and high-tech solutions, especially in creative space, where early adoption and reliance on AI have become the norm, we hold onto one belief: the power of human creativity.
When we first sat down to name our agency, we gathered around a table with—you guessed it—blank papers and uncapped pens. We talked about what we wanted to create: not just another marketing agency, but a place where technical brilliance could be translated into human stories. Amid this technological whirlwind, we remain grounded in the idea that with just the basics—paper and pen—a problem-solver can create anything.
Like sitting down with paper and pen to write a letter to someone you care about, rather than firing off a quick text.
And that's precisely what we do with our clients every day.
We leverage our past in-house experience to help Top Tech companies
We're dedicated to asking better questions
We've been through Pre-seed, Series A, Series B to MNCs
We embrace the power of human creativity
The Heart of Who We Are?
We’re on a mission of helping leaders transform innovative solutions into human-centered stories. Here are our core values that we always believe, we stand for and those founding our success:
Persistent Curiousity
We're dedicated to asking better questions.
- Starting client meetings with questions, not presentations
- 30 minutes per week for team members to share new industry insights
- Challenging ourselves with "What if we tried..." conversations
- Celebrating team members who bring unexpected perspectives to problems
Detail Matter
For us, precision isn't a quality standard-- it's a physical necessity.
- Triple-checking deliverables before they leave our hands
- Noticing and addressing the unspoken needs behind client requests
- Creating systems that catch what human eyes might miss
- Taking the extra time to refine language, design, and functionality
- Remembering personal details about clients that help us serve them better
Customer Experience at Heart
At Paper & Pens, anticipation runs in our veins.
- Regularly gathering feedback and actually implementing changes
- Designing processes from the outside-in, not the inside-out
- Empowering team members to make on-the-spot decisions that benefit customers
- Measuring success by customer outcomes
Be Fun to Work With
We believe work should be a joyride!
- Finding moments for laughter even in challenging projects
- Celebrating wins, both big and small
- Creating space for creativity and playfulness in our process
- Encourage out-of-office activities for creativity
Job Openings
The Serious Perks but Fun to Work With!
An environment where you can be your weird self (we're all a little weird too)
Healthy 9-6 working hours
Working hours from 9 am to 6 pm, Monday to Friday, with a one-hour lunch break.
Healthy 9-6 working hours
Working hours from 9 am to 6 pm, Monday to Friday, with a one-hour lunch break.
14 leave days annually
We encourage you to take time off (seriously) and get the rest you need to do your best work.
Paid Parental Leave
We welcome new additions to your family with 12-18 weeks of parental leave.
Meet & Greet
Monthly workshop, gathering parties and team-building activities.
Professional Development
Sponsorship and encouragement for staff members to pursue further education.
Recognition
We offer semi-annual performance appraisal opportunities
Your Own Space
Flexible work setup with big screen (work in pajamas sometimes)
Office Activities
Snacks, coffee, and happy hours at our offices
Health and wellness
Health Insurance, Social Insurance and Unemployment Insurance cover.
What We Love to Shout About!
We think the coolest workplaces are a colorful mix of backgrounds — from race & age to abilities, identities & ideas. When everyone feels like they truly belong — like they’re part of the squad & their voices matter — magic happens! So, come join the fun!
Life at Paper & Pens
An environment where you can be your weird self (we're all a little weird too)
